Terms and Conditions

Faulty or Damaged Goods:
We pack and check your order thoroughly before dispatch. Occasionally, damage can occur in transit, even though we pack items carefully to avoid this. If a parcel arrives in a damaged condition please notify admin@greyhousecreative.co.uk immediately.

We will then make arrangements with you to return the goods for either replacement or full refund.

Data Protection:
When making a purchase from this site you will supply us with information. Some of this information is Personal Data and is subject to the Data Protection Act 1998. Information collected and stored by Grey House Creative will only be used to fulfil your order and occasionally send you marketing material about Grey House Creative. The privacy of all our customers is extremely important to us, therefore no personal information is sold, traded or given to any other company. Please read our privacy policy below for more detailed information on this matter.

Payment:
Grey House Creative cannot be held responsible for forged, wrongfully altered or otherwise misused transmission details arising from forgery, wrongful alteration or other misuse of the original transmission or that said transmission details appearing on it are found to be at all counterfeit. While all reasonable care is taken to protect the confidentiality of your credit card details, Grey House Creative cannot be liable if, through no fault of it’s own, these details are intercepted by and used by third parties.

Law:
Use of this site and any contract entered into with Grey House Creative by means of placing an order will be subject to the laws of England and the jurisdiction of the Courts of England. These conditions do not affect the statutory rights of the customer.

Contract:
When you place an order to purchase a product with Grey House Creative we will send you an email confirming receipt of your order and confirming the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send email confirmation to you that we have dispatched that product to you.

Warnings:
Colours of products depicted on this website cannot be taken as absolute due to variations in individual computer monitors and their settings.

Contact Us:
If for any reason you would like to contact us please use the contact form, or call 07795411518

Website Disclaimer:
The information contained in this website is for general information purposes only. The information is provided by Grey House Creative and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Grey House Creative takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Grey House Creative‘s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Privacy Policy:
This privacy policy sets out how Grey House Creative uses and protects any information that you give Grey House Creative when you use this website.

Grey House Creative is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Grey House Creative may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/02/2017

What we collect:
We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode

What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following way:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at admin@greyhousecreative.co.uk or completing the contact us form on our website.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at admin@greyhousecreative.co.uk. We will promptly correct any information found to be incorrect.